Terms and Conditions - Garden Maintenance Hounslow

Introduction

Welcome to our Garden Maintenance services in Hounslow. By engaging our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.

Services Offered

We provide a comprehensive range of garden maintenance services, including but not limited to:

Regular Lawn Care: Mowing, edging, and fertilizing to keep your lawn healthy and green.
Pruning and Trimming: Maintaining the shape and health of shrubs, hedges, and trees.
Weeding and Soil Care: Removing unwanted plants and improving soil quality.
Garden Clean-Up: Autumn leaf clearing, spring debris removal, and general garden tidying.
Planting and Landscaping: Enhancing your garden with new plants, flowers, and design elements.

Booking and Scheduling

To schedule our services, please follow the booking process outlined below:

Advance Booking: We recommend booking at least two weeks in advance to ensure availability.
Flexible Scheduling: We offer flexible scheduling options to accommodate your needs.
Confirmation: Upon booking, you will receive a confirmation email detailing the service date and time.

Payment Terms

Our payment terms are designed to be clear and straightforward:

Pricing: Service fees are based on the scope of work and garden size. Detailed estimates are provided prior to commencement.
Payment Methods: We accept various payment methods, including bank transfers, credit/debit cards, and cash.
Payment Schedule: Payments are due upon completion of the service unless otherwise agreed upon in writing.
Late Payments: Late payments may incur additional fees as outlined in the invoice.

Cancellations and Refunds

We understand that plans can change. Our cancellation and refund policies are as follows:

Cancellation Notice: Cancellations must be made at least 48 hours in advance to avoid penalties.
Refunds: Refunds for prepaid services will be processed within 14 days of cancellation, excluding any non-refundable deposits.
Rescheduling: We offer the option to reschedule services without additional charges, subject to availability.

Client Responsibilities

To ensure the smooth delivery of our services, clients are expected to:

Access: Provide us with safe and unobstructed access to the garden area.
Utilities: Ensure that water sources and electricity (if needed) are available.
Preparation: Remove valuable or fragile items from the garden to prevent damage.
Communication: Inform us of any specific requirements or concerns prior to service.

Liability Limitations

While we strive to provide exceptional service, certain limitations apply:

Damage: We are not liable for pre-existing conditions or damages caused by unforeseen circumstances.
Personal Property: Clients are responsible for securing personal property within the garden area.
Third-Party Claims: We indemnify against any third-party claims arising from our services, except in cases of gross negligence.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the provision of our services will be subject to the exclusive jurisdiction of the courts in Hounslow.

Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

Termination of Services

We may terminate our services under the following circumstances:

Non-Payment: Failure to adhere to payment terms may result in service termination.
Violation of Terms: Breaching any part of these Terms and Conditions can lead to termination.
Unforeseen Circumstances: Events beyond our control that impede service delivery.

Privacy Policy

Your privacy is important to us. We handle personal information in accordance with our Privacy Policy, ensuring that your data is protected and used solely for the purposes of service delivery.

Acceptance of Terms

By engaging our Garden Maintenance services in Hounslow, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.